Update - We are continuing to monitor for any further issues.
Jan 12, 2026 - 10:38 EST
Jan 12, 2026 - 10:38 EST
Monitoring - A change has been made and this issue should be resolved, but the following steps may be taken if broken content links remain:
1. Reset your course: Course Tools -> Course Admin -> Course Reset
2. Create a personal model (if you have access to the shared model, you can skip this step)
1. Go to Course Administration Webtools and select Create Personal Models
2. Enter the prefix, number, and a suffix/identifier
3. Check the box labeled 'Use content from shared model'
4. Click the Create button
3. Import your content: Course Tools -> Course Admin -> Import/Export/Copy Components
1. Search for the model to import
1. This may be a shared model (e.g. ENG111_SM)
2. Or the personal model you created in the previous step (e.g. ENG111_PM_username)
2. Click the Copy All Components button
This process may take a few minutes to complete, depending on the amount of content being copied. Once complete, publisher links should work as expected.
Jan 05, 2026 - 18:08 EST
1. Reset your course: Course Tools -> Course Admin -> Course Reset
2. Create a personal model (if you have access to the shared model, you can skip this step)
1. Go to Course Administration Webtools and select Create Personal Models
2. Enter the prefix, number, and a suffix/identifier
3. Check the box labeled 'Use content from shared model'
4. Click the Create button
3. Import your content: Course Tools -> Course Admin -> Import/Export/Copy Components
1. Search for the model to import
1. This may be a shared model (e.g. ENG111_SM)
2. Or the personal model you created in the previous step (e.g. ENG111_PM_username)
2. Click the Copy All Components button
This process may take a few minutes to complete, depending on the amount of content being copied. Once complete, publisher links should work as expected.
Jan 05, 2026 - 18:08 EST
Investigating - We are currently investigating an issue affecting various publisher integrations within Brightspace including Cengage and McGraw Hill. This is causing broken links in existing courses and preventing instructors from adding new publisher content.
We will provide an update as soon as more information is available.
Jan 05, 2026 - 13:33 EST
We will provide an update as soon as more information is available.
Jan 05, 2026 - 13:33 EST
Activator
Operational
Brightspace
Partial Outage
CAW (Course Administration Webtools)
Operational
CAE Learning Space
Operational
Colleague
Operational
Contact Center
Operational
Service Desk Phone Services
Operational
Service Desk Chat Services
Operational
Navigator Phone Services
Operational
Financial Aid Phone Services
Operational
Scholarships Phone Services
Operational
CPCC Cloud
Operational
DUO Services
Operational
Duo SSO
Operational
Duo Core Authentication Service
Operational
Duo Push Delivery
Operational
Duo Admin Panel
Operational
Duo Phone Call Delivery
Operational
Duo SMS Message Delivery
Operational
Duo Cloud PKI
Operational
Employee Intranet
Operational
Google Apps
Operational
Calendar
Operational
Gmail - Employee and Student Email
Operational
Google Docs
Operational
Google Drive
Operational
Google Sheets
Operational
Google Sites
Operational
Google Slides
Operational
Google Sync for Mobile
Operational
Gradescope
Operational
ImageNow
Operational
Informer
Operational
Login
Operational
Student Login (lab.cpcc.edu)
Operational
Staff Login (cpcc.edu)
Operational
Microsoft Services
Operational
Bookings
Operational
Excel
Operational
OneNote
Operational
Outlook
Operational
PowerPoint
Operational
Teams
Operational
Word
Operational
MyCollege
Operational
Self Service
Operational
Web Advisor
Operational
Attendance System
Operational
MyConnect
Operational
Network Services
Operational
Network Services - Cato Campus
Operational
Network Services - City View Center
Operational
Network Services - Central Campus
Operational
Network Services - Harper Campus
Operational
Network Services - Harris Campus
Operational
Network Services - Levine Campus
Operational
Network Services - Merancas Campus
Operational
Network Services - WTVI Center
Operational
Wireless Network - SSID: CPCC
Operational
Wireless Network - SSID: CPCCGuest
Operational
Wireless Network: SSID: CPCCStudent
Operational
Panopto
Operational
Phones (Cisco Voice and Unified Communications)
Operational
Print AnyWhere
Operational
TeamDynamix
Operational
Client Portal
Operational
TDNext
Operational
Turnitin
Operational
WebEx
Operational
WebACD
Operational
Watermark SS&E (formerly Aviso)
Operational
Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.